Pusat Bantuan

Pertanyaan dan jawaban dari Facebook belum tersedia dalam bahasa ini. Lihat sebagian besar yang sudah ada di Pertanyaan Umum.

Bantuan juga tersedia dalam berbagai bahasa yang tercantum pada bagian samping halaman ini.

The forms below are intended for users with vision impairment or physical disabilities. Unfortunately, we will be unable to respond to your inquiry if it involves another topic. If you are experiencing another issue, please visit the Help Center to locate the correct FAQ or form so that we can assist you further.

How do I register with Facebook using a screen reader?

Facebook provides an audio captcha alternative to the written captcha, allowing a screen reading user to register with the site. Click the link ‘an audio captcha’ to switch the interface and listen to the security check. If you have any problems with the audio captcha, please email our accessibility team for assistance with setting up your account.

Do you provide a HTML only version of the site?

Yes, Facebook's mobile version of the site is HTML only and is compatible with Internet Explorer 7 (and above) and other supported browsers, like Firefox 2 (and above) and Safari 3. Please use the following link to start using the HTML only version of Facebook (http://m.facebook.com).

How can I report a problem with the assistive technology (i.e. screen reader) I'm using?

If you are experiencing a problem with a piece of assistive software or hardware on Facebook, please submit a report here. Please include as much information as possible so that we can best understand the issue you are experiencing. To report site bugs or other problems not related to assistive technology, please use the Bugs Troubleshooter page.

How do I access the Gift Shop using a screen reader?

When visiting the Gift Shop, you should be able to detect a link to the 'No Javascript' version of the Gift Shop. The 'No Javascript' version includes both alternative labels for each image, and reduces problems encountered with dynamic page updates.

Check out the 'No Javascript' version of the Gift Shop here.

How do I increase/decrease the font/text sizes on Facebook?

You can increase font/text sizes for Facebook from within your browser. Please follow the instructions below for your browser:

Internet Explorer 7
  1. Load Internet Explorer
  2. Select 'Page' from the Internet Explorer 7 browser toolbar
  3. Select 'Zoom' and your desired increase/decrease
  4. Shortcut: press ctrl and minus key to reduce size, press ctrl and plus key to increase size
Firefox 3
  1. Load Firefox 3
  2. Select 'View' from menu
  3. Select 'Text Size'
  4. Select your desired increase/decrease
  5. Shortcut: press ctrl and minus key to reduce size, press ctrl and plus key to increase size
Safari
  1. Load Safari
  2. Select View
  3. Select either 'Make Text Bigger' or 'Make Text Smaller'
  4. Shortcut: press ctrl and minus key to reduce size, press ctrl and plus key to increase size

How do I use Facebook Chat with a screen reader?

In order to use Facebook Chat with a screen reader, you will first need to open up the pop out chat version of Facebook Chat. For JAWS, follow the below steps:
  1. Press Caps Lock, Control and F to open JAWS Find.
  2. Type pop out chat and press enter.
  3. Activate the selected link.

How do I make sure that my photos are accessible to assistive technology (i.e., screen readers for blind users)?

The best way for you to ensure that images are accessible for everyone is to include a caption with your images. The caption will allow you to briefly describe the image and will ensure that users who are unable to see the image have an alternative text description of the image.
We do provide shortcuts on Facebook for keyboard-only users. If you experience any problems with the feature, please email our accessibility team here. The shortcuts are browser-specific, so please refer below for your specific browser:

Internet Explorer 7 for PC:
Alt + #, then Enter

Firefox 3 for PC:
Shift + Alt + #

Safari 3 for Mac:
Ctrl + #

Firefox 3 for Mac:
Ctrl + #

Map:
0 - Help
1 - Home
2 - Profile
3 - Friends
4 - Inbox
5 – Account Settings
6 – Privacy Policy
7 - About
8 - Terms
Bahasa-bahasa yang tersedia